Returns & Refunds Policy

Last update: 22/06/2026

In this Returns & Refunds Policy, “we”, “us” and “our” refer to MARITSAS STAMATIOS & CO GP, trading as Corfolia. “You” and “your” refer to customers purchasing products through www.corfolia.com. Nothing in this Policy limits any mandatory consumer rights that apply under applicable law.

1. Right of Withdrawal

1.1 Withdrawal Period

If you are purchasing as a consumer, you have the right to withdraw from your purchase within fourteen (14) calendar days without giving a reason.

The 14-day period starts on the day after you, or a person designated by you other than the carrier, receive the product.

If products from the same order are delivered separately, the 14-day period starts on the day after you receive the last product.

The delivery date will normally be confirmed using the carrier’s tracking information or proof of delivery. If that information does not reflect the actual delivery date, other reliable evidence may be used.

1.2 How to Exercise Your Right of Withdrawal

To exercise your right of withdrawal, please email us at info@corfolia.com before the 14-day period ends.

Please include your full name and order number to help us identify your purchase.

You may also use our WITHDRAWAL FORM, although you are not required to use it. If you submit the online form, we will confirm its receipt by email.

1.3 Returning the Products

Once you have informed us of your decision to withdraw, please send the products back no later than fourteen (14) calendar days after the date on which you informed us.

Products should be returned to:

MARITSAS STAMATIOS & CO GP

Attn: Stamatios Maritsas
Roda, Corfu 49081, Greece

Return shipping costs are covered by the customer.

We recommend using a tracked shipping service and keeping your proof of postage until your return has been completed.

1.4 Condition of Returned Products

Each product must be returned unused and unopened, with its original tamper-evident seal intact.

For health and hygiene reasons, products that have been opened or whose tamper-evident seal has been broken cannot be returned under the right of withdrawal.

These conditions apply only when a customer exercises the right of withdrawal. They do not prevent a customer from reporting a product that is damaged, defective or different from what was ordered.

1.5 Refunds Following Withdrawal

If you withdraw from your entire order, we will refund the full amount paid for the products, together with the original standard shipping cost paid at checkout.

We will issue the refund within fourteen (14) calendar days from the date on which you informed us of your decision to withdraw. We may wait until we receive the returned products or you provide proof that they have been sent back, whichever happens first.

The refund will be returned to the original payment method. No refund fee will be deducted from the amount due to you.

Once the refund has been issued, it may take several business days to appear in your account, depending on your payment provider.

Import duties, taxes, customs clearance and courier handling fees paid directly to customs authorities, carriers or other third parties are not collected by us and are therefore not included in the refund issued by us.

2. Damaged, Defective or Incorrect Products

If a product arrives damaged, defective or different from what you ordered, please contact us as soon as possible at info@corfolia.com.

Please include:

your full name;
your order number;
a brief description of the issue; and
where possible, clear photographs of the product and its packaging.

This information will help us review the issue and assist you more quickly.

After reviewing the information, we will arrange an appropriate replacement or refund at no additional cost to you.

If the issue affects only one or some of the products in your order, the replacement or refund will apply to the affected products. The remaining products will not be affected.

If a replacement is not available, we will refund the amount paid for the affected products. If the issue affects the entire order and a refund is arranged, the original standard shipping cost will also be refunded.

If we ask you to return an affected product, we will provide the return instructions and cover the reasonable return shipping cost. Please do not return a damaged, defective or incorrect product before receiving our instructions.

The unopened-product conditions in Section 1.4 apply only to the right of withdrawal. They do not prevent you from reporting a product that is damaged, defective or incorrect.

3. Order Cancellations

If you wish to cancel your order, please contact us as soon as possible at info@corfolia.com.

If your order has not yet been dispatched, we will cancel it, refund the full amount you paid and confirm the cancellation by email.

Once an order has been dispatched, we may no longer be able to stop the delivery. We will let you know by email whether the cancellation was successful.

If the delivery cannot be stopped, your request will be handled in accordance with Section 1. You may need to receive the parcel and return the products to us.

4. Uncollected or Undeliverable Orders

4.1 When This Section Applies

This section applies when a parcel cannot be delivered and is returned to us by the carrier.

This may happen because:

the delivery address or contact information provided is incorrect or incomplete;
the recipient is unavailable and the parcel is not collected within the period allowed by the carrier;
the recipient refuses to accept the parcel;
applicable import duties, taxes, customs clearance or courier handling fees are not paid; or
delivery cannot be completed for another reason within the recipient’s control.

If you have already informed us clearly that you wish to cancel your order or exercise your right of withdrawal, your request will be handled under Sections 1 or 3, as applicable.

Refusing or failing to collect a parcel does not, by itself, inform us that you wish to cancel or withdraw from your purchase.

4.2 When a Parcel Is Returned to Us

We will contact you after the parcel has been returned to us and the products have been inspected.

If you would like the order to be sent again, we will let you know the cost of the new shipment, together with any return, customs or carrier charges resulting from the failed delivery. The order will be dispatched again after these costs have been paid.

If you exercise a statutory right of withdrawal, your refund will be handled in accordance with Section 1.

If no statutory right of withdrawal applies and you do not want the order to be sent again, we will issue a refund after deducting the actual and documented costs resulting from the failed delivery, where permitted by applicable law. These may include:

the original shipping cost;
the cost of returning the parcel to us; and
any customs, clearance, handling or other carrier charges billed to us.

We will provide you with a clear breakdown of any amount deducted.

4.3 When a Parcel Is Not Returned to Us

If the parcel is abandoned, destroyed or otherwise not returned to us because the recipient refused delivery or failed to pay the required import charges, no refund will be issued, except where otherwise required by applicable law.

4.4 When the Delivery Problem Is Not the Customer’s Responsibility

You will not be charged additional costs if delivery failed because of an error on our part or a problem for which the carrier is responsible.

In that case, we will arrange a new delivery or an appropriate refund at no additional cost to you.